Emergency Wastewater + Stormwater Services
When a sewer or stormwater system fails, every hour widens the spill, the damage, and your regulatory exposure. Downstream Services responds 24 hours a day, seven days a week, so a failure at 2 AM reaches an on-call representative and a crew, not a voicemail.
Overview
Emergency wastewater and stormwater services restore control when a system fails, containing an overflow, blockage, or spill before it becomes an environmental and regulatory event. Downstream Services responds 24 hours a day, seven days a week, and outside normal business hours your call is forwarded to an on-call representative who is reachable the moment you need it. Crews and equipment mobilize within two hours, keeping the gap between your call and boots on site short enough to matter.
Emergency Services Mobilized Within Two Hours
An emergency rarely needs only one capability, and a responder who can handle just part of the job leaves you calling around during a crisis. Downstream Services mobilizes crews and equipment within two hours for the full range of emergency work, covering the incident end to end from a single call:
- Confined space and SCBA entries
- Hydro-jetting and vacuum cleaning
- Real-time CCTV inspections
- Bypass pumping and spill containment
- Assessment, repair and replacement of wet utilities
- Instrumentation and pump station repairs
ENDORSED, LICENSED, AND READY FOR YOUR ROSTER
When you add a contractor to your emergency roster, you are trusting them with your agency’s compliance and reputation in the worst moments. Downstream Services is listed as an Emergency Response On-Call Contractor for numerous federal, state, and local agencies, arriving already vetted by organizations held to standards like yours. It also maintains a Sanitary Sewer Overflow (SSO) operating plan to assist and mitigate spill containment, backing your own SSO response and reporting obligations with a plan already in place.
Licensed and endorsed to handle, transport, and dispose of contaminated and non-contaminated waste, Downstream Services cleans up a spill and documents the waste without bringing in a second vendor. Contact Downstream Services for a complete list of current licenses and certifications.
Proven Under Pressure
The measure of an emergency contractor is what happens on a real callout. On a Saturday, Downstream Services was called to perform emergency CCTV inspections at the San Ysidro Port of Entry. Crews deployed a CCTV van, truck, and support vehicles equipped with welding, traffic control, Confined Space Entry, and personal protective equipment.
Working in heavy border traffic, crews removed welded storm drain grates, televised a 24-inch line, and monitored it until U.S. Customs and Border Protection completed a safe rescue of eight individuals, all uninjured. The crews re-welded six grate covers before leaving at 2:00 AM, then submitted a detailed report with inspection footage and photographs to the Department of Homeland Security.
The response shows the capabilities your agency would rely on in an emergency: rapid mobilization, confined space entry, real-time CCTV, traffic control, and complete documentation.
What Agencies Say About Working With Downstream Services
Emergency Wastewater and Stormwater Services FAQs
| What is your emergency response time? |
Downstream Services mobilizes crews and equipment within two hours of a call for the following services:
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| Are you available after hours? |
| Yes. Emergency services run 24 hours a day, seven days a week, and after-hours calls are forwarded to an on-call representative. |
| What emergencies do you respond to? |
| Sanitary sewer overflows and spills, blockages, bypass pumping needs, wet utility failures, pump station failures, and situations requiring emergency CCTV inspection or confined space entry. |
| Do you handle spill containment and waste disposal? |
| Yes. Downstream Services is licensed and endorsed to handle, transport, and dispose of contaminated and non-contaminated waste, and it maintains a Sanitary Sewer Overflow (SSO) operating plan. |
| Are you an approved on-call contractor? |
| Downstream Services is listed as an Emergency Response On-Call Contractor for numerous federal, state, and local agencies. |
| What emergency services can you mobilize? |
| Confined space and SCBA entries, hydro-jetting and vacuum cleaning, real-time CCTV inspections, bypass pumping and spill containment, wet utility assessment, repair, and replacement, and instrumentation and pump station repairs. |
| How do I reach you in an emergency? |
| Dial (800) 262-0999 to reach a Downstream Services Emergency Response representative. |
| What areas do you serve? |
| While we serve all major counties from San Diego up to the San Francisco area, including San Diego, Orange, Los Angeles, and Ventura counties, we are not limited to those geographic areas, and we take on work across the state, and in other states, when the size and scope of the project fits. |
In an Emergency, Call First
In an emergency, call first. Dial (800) 262-0999 to reach a Downstream Services Emergency Response representative, available 24 hours a day, seven days a week. Crews and equipment mobilize within two hours.